Without a doubt, one of the most effective ways we communicate in business is through phone calls. Whether it’s with our colleagues, customers, or partners, phone calls help us relate our message to the next person better.
Recent customer research by Loyalty360 suggests that customers greatly prefer human-to-human interactions like phone calls (62%), email (46%), and chat (37%) to self-service (14%) or bots (13%) when dealing with issues.
More than being a tool for internal communication, phone calls are powerful for increasing customer loyalty. This article will be looking at the 3CX phone system, the ultimate tool for business communication.
What is 3CX?
3CX is a complete unified communication solution that can be deployed on multiple devices on windows or in the cloud. It enhances communication through web meetings, mobile calls, telephone, and chats.
3CX can be integrated with your CRM, social media accounts, and ERP platform to streamline communication. And the best part is that 3CX is super affordable, which means you can save up to 80% on phone calls and CUG lines.
What are the benefits of 3CX?
- Ridiculously low price
- Flexible platform
- Easy to deploy
- Complete remote solution
- Easy to manage
- Customer experience capability
1. Ridiculously Low Price
If you reside in Nigeria, you’ll understand the high cost of calls and data. Even when you subscribe for a Closed User Group (CUG) for your employees, the monthly maintenance at times is outrageous.
With the 3CX phone system, you’ll be able to slash your customer’s bills by up to 80% per year. Sounds unbelievable, right? Sure it does. Once you purchase a license for a certain number of users, they can make simultaneous calls both internally and externally at no extra charge.
2. Flexible Platform
Most network providers do not give customized phone numbers, even with a monthly subscription. You’ll only be presented with a list of available options to choose from. However, 3CX is super-flexible and open for external control.
You can choose and control your phone numbers, hardware, and cloud provider. The flexibility is limitless. This puts the business owner in charge of their phone system and calls costs. There are no unrelated charges and serval downtimes.
3. Easy to deploy
One of the main benefits of the 3CX phone system is that it’s easy to deploy. Doesn’t matter whether or not you have an in-house IT team; the deployment process is seamless. 3CX can be hosted on Windows, Linux, On-Premise on mini pc, cloud, or the 3CX platform.
All you need to do is choose the platform you want to host your server and start deploying with a few clicks.
4. Complete remote solution
3CX is more than a phone system; it’s a remote work solution. It comes with some fantastic remote-work capabilities that can enhance your remote working experience. Capabilities like video conferencing and instant messaging for all users.
There’s no need to pay for video conferencing and instant messaging platforms for remote collaboration. With your regular 3CX license, you can access these amazing features using your mobile devices at no extra cost.
5. Easy to manage
3CX was built with non-technical business owners in mind. That’s why most of the features of the platform were purposefully simplified. From its deployment to configuration and management, they’re all easy to operate.
Users can quickly deploy updates and upgrades, add and manage extensions, perform phone installations and configurations, and many more.
6. Customer experience capability
“30% of consumers say not being able to reach a real human is the most frustrating part of a bad customer service experience” – Microsoft. Good customer experience is at the heart of every customer-centric organization. Customers want swift responses whenever they call your business.
3CX helps in enhancing your customer’s experience and perception. It enhances the customer experience by automatically creating call queues, delivering advanced call reporting systems, and facilitating website live chat to delight their customers.
Ready To Get Started With 3CX?
Multiskills Nigeria Limited partnered with 3CX Corporation, to help deploy 3CX phone systems for businesses in Nigeria and Africa. We have a team of qualified 3CX experts that’ll assist you effectively in utilizing this solution in your business. Contact us to get started.